Customer Relation Management (CRM) is crucial for any company that relies on customer service in any capacity. Companies utilize their CRM software to measure and analyze data related to customer interaction and lifecycle. The goal of this process is to ultimately...
As a leader in a company or organization, it’s important to make sure your team members are staying on track and doing the job to the best of their abilities, but this can sometimes be difficult to gauge unless you have a strategy in place to effectively measure the...
